Chatwoot
Open-source customer engagement platform.
⭐ 4.1/5Free Tier AvailableOpen SourceFounded 2019
🔒 Secure outbound links✅ Verified affiliate partners💬 Real user reviews📊 Transparent pricing snapshots
About Chatwoot
Chatwoot is an open-source customer engagement platform that serves as an alternative to Intercom. It offers live chat, email, social media, and messaging app support from a single dashboard. Being open source, it can be self-hosted for complete data control.
Chatwoot Interface Preview
Pricing at a Glance
| Free Tier | Lowest Paid | Enterprise |
|---|---|---|
| Free (self-hosted) | $19/agent/mo | Custom pricing |
Key Features
✓Live chat
✓Email support
✓Social media
✓WhatsApp
✓Canned responses
✓Automation
✓Reports
✓Self-hosting
✓API
✓SDK
Use Cases
- • Communication workflow optimization
- • Chatwoot onboarding for new teams
- • Reducing manual tasks with Chatwoot automations
Popular Integrations
SlackGoogle WorkspaceZapierHubSpotSalesforceNotion
Pros & Cons
👍 Pros
- ✓Open source
- ✓Self-hostable
- ✓Multi-channel
- ✓Free option
👎 Cons
- ✗Fewer features than Intercom
- ✗Self-hosting complexity
- ✗Smaller ecosystem
- ✗Less polished
User Reviews & Testimonials
“We switched in under a week and cut software spend materially while keeping the same workflow quality.”
“The comparison + pricing context made this an easy decision. Great shortlist quality.”
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