A detailed comparison of Zoho CRM and Freshsales to help you choose the right tool for your needs.
AI-powered CRM by Freshworks for high-velocity sales teams.
| Plan | Zoho CRM | Freshsales |
|---|---|---|
| Free Tier | ✓ Up to 3 users | ✓ Free plan available |
| Lowest Paid | $14/user/mo | $9/user/mo |
| Enterprise | $40/user/mo | $59/user/mo |
| Feature | Zoho CRM | Freshsales |
|---|---|---|
| Lead management | ✓ | — |
| Deal pipeline | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Zia AI assistant | ✓ | — |
| Multichannel | ✓ | — |
| Analytics | ✓ | — |
| Custom modules | ✓ | — |
| API | ✓ | — |
| Mobile app | ✓ | ✓ |
| Territory management | ✓ | — |
| AI lead scoring | — | ✓ |
| Built-in phone | — | ✓ |
| Email tracking | — | ✓ |
| Pipeline management | — | ✓ |
| Freddy AI | — | ✓ |
| Reports | — | ✓ |
| Web forms | — | ✓ |
| Chat campaigns | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.1 | ⭐ 4.2 |
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM excels with its great value and zoho ecosystem.
Choose Freshsales if: You need teams wanting built-in communication in their crm. Freshsales stands out with its built-in communication tools and ai features.
Best free option: Both Zoho CRM and Freshsales offer free tiers. Zoho CRM offers "Up to 3 users" while Freshsales offers "Free plan available".
It depends on your needs. Zoho CRM is better for smbs wanting value-for-money crm, while Freshsales is better for teams wanting built-in communication in their crm. Both are excellent tools rated 4.1 and 4.2 respectively.
Zoho CRM starts at $14/user/mo while Freshsales starts at $9/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Freshsales's free tier before fully committing to a switch.
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