A detailed comparison of Salesforce and Zoho CRM to help you choose the right tool for your needs.
The world's leading CRM platform for sales, service, and marketing.
| Plan | Salesforce | Zoho CRM |
|---|---|---|
| Free Tier | ✗ No | ✓ Up to 3 users |
| Lowest Paid | $25/user/mo | $14/user/mo |
| Enterprise | $300/user/mo | $40/user/mo |
| Feature | Salesforce | Zoho CRM |
|---|---|---|
| Contact management | ✓ | — |
| Opportunity tracking | ✓ | — |
| Sales forecasting | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Reports & dashboards | ✓ | — |
| Einstein AI | ✓ | — |
| AppExchange | ✓ | — |
| Mobile app | ✓ | ✓ |
| Custom objects | ✓ | — |
| API access | ✓ | — |
| Lead management | — | ✓ |
| Deal pipeline | — | ✓ |
| Zia AI assistant | — | ✓ |
| Multichannel | — | ✓ |
| Analytics | — | ✓ |
| Custom modules | — | ✓ |
| API | — | ✓ |
| Territory management | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.1 |
Choose Salesforce if: You need large enterprises with complex sales processes. Salesforce excels with its most powerful crm and extensive ecosystem.
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM stands out with its great value and zoho ecosystem.
Best free option: Zoho CRM offers a free tier (Up to 3 users).
It depends on your needs. Salesforce is better for large enterprises with complex sales processes, while Zoho CRM is better for smbs wanting value-for-money crm. Both are excellent tools rated 4.2 and 4.1 respectively.
Salesforce starts at $25/user/mo while Zoho CRM starts at $14/user/mo. Zoho CRM also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Zoho CRM's free tier before fully committing to a switch.
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